St Christopher Fashion Accessories - FAQ's


To shop at ST. CHRISTOPHER’S FASHION ACCESSORIES do I have to register? If yes, why?

You need to register at ST. CHRISTOPHER’S FASHION ACCESSORIES so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through email. Though we allow you to shop as a guest, we automatically register you.

How do I register myself?

You can register yourself by entering your email address and clicking on this SUBSCRIBE button. Once registered, you can enjoy regular updates and services from ST. CHRISTOPHER’S FASHION ACCESSORIES.

Do I need to give my email ID and mobile number for registration?

Yes, we would require your email address and mobile number at the time you are checking out with your shopping order to be able to contact you regarding any updates about the shipping of your order.

Is my personal information secure at ST. CHRISTOPHER’S FASHION ACCESSORIES?

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

Do I need to pay for registration?

It is absolutely free, and you only pay for your purchases.

For how long is my registration valid?

Once registered, you can come back to us anytime you want.

How do I unsubscribe from your promotional Emails?

You can simply do so by click on the “unsubscribe” link on any of the emails we send you.

I want to place an order that has a different delivery address for that of my current location. Is it possible?

We will be happy to ship the product/s to any address you include in your check lout. Please ensure that the address and pin code you have selected is serviceable by our courier partners.

Which category products do you sell online?

  1. CHRISTOPHER’S FASHION ACCESSORIES is online fashion store catering to men and women fashion accessories.

Do you provide warranty/guarantee for merchandise?

All products purchased from www.shopatstchristopher.com have a 14 days return policy.

We ensure you that all products are authentic and sourced directly from vendors/brands. If manufacture provides an additional warranty/guarantee for product then it is mentioned specifically.

How do I add more products to my order?

Unfortunately, you can’t do that but you can always place a new order and we will be happy to deliver the same to you.

How can I use the discount Coupon that was provided to me?

Add product/s to your cart and proceed to check out and enter Coupon code in apply promo code section.

Is there a limit to the quantity that I can order?

We do not want to restrict you from shopping at your favorite online fashion store and thus there are no restrictions on quantity that you can order.

How do I apply the refund voucher provided to me?

Add product/s to your cart and proceed to check out and enter voucher code in apply promo code section.

Do you take orders over phone?

No at www.shopatstchristopher.com, we do not entertain orders over the phone. All order have to be made on the website - www.shopatstchristopher.com

My order is placed. What happens next?

You will receive a CONFIRMATION email in about 3 days. We will try to dispatch your order within 5 days from our warehouse and will keep you informed at every step. A Shipment Tracking Number will be emailed to you one your order has been shipped and you may use this Tracking Number to Track your order. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

Why do I sometime see price variations on same product? What is the ST. CHRISTOPHER’S FASHION ACCESSORIES pricing policy?

There are several factors that determine a product's price. Prices and discounts are predefined for certain products in accordance with the brand guidelines, location, and the warehouse from where we will be shipping out the products. Any change in brand's price shall be reflected on our website as and when fresh stocks are purchased. Thus, you may see certain products may be available at different prices at the same time. We regularly launch End of Season Sales and promotional Campaigns for our customers, where the prices may appear different for that period. Once the campaign is over the prices will be either restored back or may change again. ST. CHRISTOPHER’S FASHION ACCESSORIES reserve the rights to change prices at its sole discretion.

What payment methods are accepted at ST. CHRISTOPHER’S FASHION ACCESSORIES?

We accept all globally recognized cards such as Master/Visa credit cards and all major Debit Cards. We also have an option to checkout with PAPAL.

Is tax being charged?

All products sold by www.shopatstchristopher.com do not include any Tax in the prices indicated. However, It would be your responsibility to check that local import tax or any other duties applicable to place where your products are being shipped to.

Is it safe to shop online using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; therefore we ask you for your card details each time you make a purchase.

What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited and no order placed, no need to panic at all!

Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately will not be able to expedite this. Please contact your bank for updates.

If the transaction is successful and the money has been credited to our account we would initiate refund within 7 days of your request.

What happens if the merchandise added to cart goes out of stock?

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s

 Can I cancel an order?

Yes, you may cancel an order within 24 hours from the time of placing the order. By sending us an email within 24 hours, your order can be cancelled, and the payment returned to your account within 7 working days. However you would need to send a request to cancel your order to : info@shopatstchristopher.com within 24 hours of your purchase.

 Can I cancel my exchange order?

Once your exchange order is confirmed then simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team by email (info@shopatstchristopher.com) and they will assist you with same.

Why was my order cancelled by ST. CHRISTOPHER’S FASHION ACCESSORIES?

Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end, we would be forced to cancel your order.

Can I cancel a partial order?

Yes, only if you notify us within 24 hours of your purchase. You would be require to send an email to : info@shopatstchristopher.com within 24 hours of your purchase with the instructions of items you wish to cancel. After 24hours we will not be able to undertake any changes or cancellations to the order you have places with us. You may cancel a partial order before the order is processed. You might not be able to do partial cancellation in some promotional offers.

What happens if I am not available when you deliver the merchandise?

For all Online Order our Delivery service providers will make three attempts to contact you and deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

Can I book an order for delivery to more than one address?

Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.

How can I track my order?

Once you order has been dispatched, the shipment details are emailed to you, which you can track on the respective courier’s website.

What is the stipulated delivery time for an order?

Due to the impact of the COVID -19, shipping time has increased due to the reduced number of flights operating globally. Depending upon your location delivery may take 10 to 31 working days after the order is dispatched from our warehouse.

What is the validity of a promotional voucher and on what items can I use it for?

These vouchers are limited-time promotions and their validity will be specified accordingly and will also list the items that are valid with the coupon.

What are the terms and condition of this voucher?

The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.

Where do I apply the promotional voucher?

Add product/s to your cart and proceed to check out and enter voucher code in apply promo code section.

Can I club two vouchers?

No two promotions/offer can be clubbed. At present we do not allow you to club refund vouchers with promotional vouchers.

How do I return the product/s?

All products* sold by www.shopatstchristopher.com have a 14 days full refund return policy. You can avail of this policy by sending an email to : info@shopatstchristopher.com and we will inform you on how the refund can be provided to you.

(NOTE: *Products that are use for personal grooming, health care or personal hygiene cannot be returned or refunded)

How do I exchange the product/s?

We do not encourage exchange of products once purchased.  However, by sending an email to : info@shopatstchristopher.com, regarding the reason of your exchange, we may try to assist you. However, we do not guarantee an exchange.

What should I do if my order is received in a damaged condition?

We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share photographs at info@shopatstchristopher.com

What should I do if I receive a different item from the one that I have ordered?

We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at info@shopatstchristopher.com

 Why do I need to self-ship?

In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.

Will I receive a voucher/s in case of self-shipped product/s?

For all self-shipped returns, you will be reimbursed 50% towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Where do I need to self-ship my products?

Shipping Address for self-ship product/s: - We will provide with the appropriate address based on the item you wish to return.

What are the refund options available to me?

We provide a full money back refund with 14 days, from the date you have received to product, Provide you had requested for a refund by email with 24hrs of receiving the product.

After 14 days we will not provide any refund but do email us at: info@shopatstchristopher.com and we will see how best we can help you.

Will I get refund of my Shipping Charges in case of return?

No. Shipping charges are non-refundable.

How do I get in touch with ST. CHRISTOPHER’S FASHION ACCESSORIES?

Please contact us at 0097150 4139670 10 am to 7 pm (Sunday to Thursday or email us at info@shopatstchristopher.com

I want to sell my products on St. Christopher’s Fashion Accessories. Whom do I get in touch with?

Write to us on info@shopatstchristopher.com and we will assist you further.